How to offer Spa Reservations without overbookings

I have already heard this answer before:

But we already sell our services through our spa website!

It is true that many spas have a system that allows their clients to purchase products and services on their website. However, most of the spas do not offer the possibility to book treatments directly.

Why does this happen? Usually due to 2 reasons:

  • Because they are afraid of overbookings.
  • Because they do not know a software or reliable booking engine that allows this type of transactions.

Well, I have good news! From now on, there is no need to worry about any of these two issues as we have created a specific booking engine to meet all the needs of the spa managers, receptionists, massage therapists, and, of course, customers of the spa.

On the contrary to other booking engines, Spalopia is not an adaption of the systems used by hotels. In fact, with spa reservations the following things have to be taken into account:

  • The capacity of the treatment rooms in which the treatments are carried out.
  • The maximum number of people who can access the pool per hours.
  • The number of masseurs or therapists that will perform the service.
  • The time you need to prepare the rooms.

All this in real time and directly connected to your agenda. Therefor, you can enter your own appointments manually when your customers call or when they visit your center.

Do you know what this means?

That you can forget overbookings forever because the appointments get blocked and can never overlap each other.

Advantages of allowing spa reservations

Consider the following situation, if you only allow your customers to buy spa services without being able to choose the day and time they want to go, you are duplicating work and effort as your clients will have to call or send an email, which eventually leads to a consequent waste of time and resources.

Can you imagine that we did the same thing while booking a flight or hotel room?

Definitely not, as no one goes to the website of the airline without choosing the day, time and destination to which they want to go. It is also not a common action for a guest to purchase a hotel night without knowing the day he or she will be staying in it.

So why not do the same with spas?

People are becoming more self-sufficient, act better in the digital world and prefer to use these channels rather than being on the phone or go to the center just to make a reservation.

Advantages of allowing the purchase of spa-services

Regardless, when it is a gift for another person and the client has no record of the date and time the recipient wants to attend the spa, it is good to offer the possibility of giving a treatment as a gift voucher.

When this situation occurs, Spalopia has designed a second button that appears when purchasing a treatment and makes it possible to buy the desired service, ready to give away. The gift voucher can be downloaded in PDF format and printed to be given to the recipient.

In conclusion

Allowing online treatment reservations eases the workload of spa managers, receptionists and professionals. It also saves management time, overbookings are avoided and the client has more freedom to choose the service they want, from any place and at any time.

Do you dare to try it?

Then choose the day and time to see how our booking engine and agenda works in real time.

We will wait for you!

(*) Imagen: Freepik

By | 2018-03-01T11:46:49+00:00 23 February, 2018|Optimiza tus ventas, Optimize your sells|

About the Author:

Experto en Marketing Online para Spas. Ayudo a que los spas aumenten sus ventas utilizando el canal online.